slvip link Privacy Policy

1 About This Policy

This Privacy Policy describes how slvip link ("we", "us", "the platform") collects, uses, stores, and shares personal information when you register an account, use our services, or otherwise interact with our platform at slviplink.net.

This policy applies to all registered players and visitors in the Philippines. slvip link is committed to handling personal data responsibly and in accordance with applicable data protection laws, including the Philippines Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations.

This Privacy Policy should be read together with the Terms & Conditions and the Responsible Gaming policy, both of which are part of the overall agreement governing your use of slvip link.

2 Data We Collect

slvip link collects personal information in the following categories:

We do not intentionally collect sensitive personal information beyond what is required for identity verification and legal compliance. If KYC documents contain additional sensitive information, that data is used only for verification purposes and handled with appropriate care.

3 How We Use Your Data

slvip link uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, processing registrations, and enabling login and platform access.
• Identity verification: Conducting KYC checks as required for deposits, withdrawals, and legal compliance.
• Payment processing: Facilitating deposits and withdrawals in Philippine Peso via your chosen payment method.
• Fraud prevention and security: Monitoring transactions and account activity to detect and prevent fraud, money laundering, and unauthorised access.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Customer support: Responding to your queries, complaints, and account-related requests.
• Platform improvement: Analysing usage data to improve performance, fix issues, and optimise the experience for Philippine players.
• Marketing communications: Sending promotional offers and platform updates by email or notification — only where you have agreed to receive them, and always with an option to unsubscribe.
• Legal compliance: Meeting obligations under applicable Philippine and international law, including responding to lawful requests from authorities.

4 Legal Basis for Processing

slvip link processes your personal data on the following legal grounds, consistent with the Philippines Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration — including account management, payments, and game access.
• Legal obligation: Processing required to comply with applicable laws — including anti-money laundering obligations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the platform experience — where these interests do not override your privacy rights.
• Consent: Processing for marketing communications and optional personalisation features — where you have given explicit consent, and which you may withdraw at any time.

5 Sharing Your Data

slvip link does not sell, rent, or trade your personal information to third parties for their own commercial or marketing purposes. We share data only in the following circumstances:

• Payment processors: Financial data is shared with payment service providers to process your deposits and withdrawals. These providers are contracted to handle your data securely and only for payment purposes.
• Identity verification providers: Identity documents may be shared with KYC verification service providers to complete the verification process.
• Game and technology providers: Usage and technical data may be shared with platform and game technology partners who power elements of the slvip link service.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or government agencies when required by law or in response to a lawful request — including obligations under the Anti-Money Laundering Act of the Philippines.
• Business continuity: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

All third parties who receive personal data from slvip link are required to handle it in accordance with applicable data protection obligations and are not permitted to use it for purposes beyond those for which it was shared.

6 Data Security

slvip link implements technical and organisational security measures appropriate to the nature of the personal data we hold and the risks associated with a financial and gaming platform. These include:

• SSL/TLS encryption for all data transmitted between your device and the slvip link platform.
• Secure storage of personal and financial data with restricted access controls.
• OTP (one-time password) verification for account login and sensitive account actions.
• Monitoring systems to detect unusual account or transaction activity.
• Regular review of security practices and incident response procedures.

While we take data security seriously, no online platform can guarantee 100% security against all threats. You also play a role in keeping your account secure — keep your password confidential, do not share your OTP with anyone, and contact support immediately if you suspect unauthorised access to your account.

7 Data Retention

slvip link retains personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business purposes. The key retention considerations are:

• Account and transaction records are retained for a minimum period required under Philippine anti-money laundering and financial record-keeping laws.
• KYC documents are retained for the duration required by applicable regulations, typically a minimum of five years from the date of submission or account closure.
• Communications records (support interactions) are retained for a reasonable period for dispute resolution and quality review purposes.
• After the applicable retention period expires, personal data is securely deleted or anonymised.

If you request account closure, your data will be retained only to the extent required by law. Data that is no longer needed for any legal or legitimate purpose will be deleted in accordance with our data disposal procedures.

8 Cookies & Tracking

The slvip link website and mobile platform use cookies and similar tracking technologies to support platform functionality, security, and performance analysis. The types of cookies used include:

• Essential cookies: Required for core platform functions such as login sessions, account security, and payment processes. These cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymised data on how players use the platform — page load times, error reports, and navigation patterns — to help us improve performance.
• Functional cookies: Remember your preferences, such as language settings, to provide a more personalised experience.
• Analytics cookies: Used to understand aggregate usage patterns and improve the platform. Data collected through analytics cookies is not linked to individually identifiable players in our reporting.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of slvip link, though some preference-based features may not work as expected.

9 Your Rights

As a player based in the Philippines, you have the following rights in relation to your personal data held by slvip link, consistent with the Data Privacy Act of 2012:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to our legal retention obligations.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you provided to us.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a concern is being resolved.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within a reasonable timeframe in accordance with applicable law. We may need to verify your identity before processing a data rights request.

10 Children's Privacy

slvip link is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will close the account and delete the data promptly.

If you believe a minor has accessed or registered on slvip link, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

slvip link may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we handle your personal data, we will notify registered players by email or via an in-platform notification. Your continued use of slvip link after any update takes effect constitutes your acceptance of the revised policy.

We encourage you to review this page periodically so you stay informed about how your data is managed. If you have concerns about any changes, you are welcome to contact us before they take effect.

12 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the slvip link data team:

• Email: [email protected]
• Subject line: Privacy Request – [your registered email or username]
• Response time: We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 30 days.

For account-specific queries unrelated to privacy, you can also reach the support team through the help section after logging into your account.

Email addresses above are shown as plain text. Please copy and paste the address into your mail application to send a message.